Case Study · Confidential
Business Process Automation with Power Automate
End-to-end business process automation using Power Automate, eliminating manual data entry and connecting disparate systems into a unified workflow.
- Client
- Confidential
- Industry
- Professional Services
- Country
- United Kingdom
reduction in manual data entry across workflows
business processes automated end-to-end
saved per week on repetitive administrative tasks
missed handoffs with automated routing and escalation
Overview
The client had multiple disconnected business processes that required manual intervention at every handoff point. Staff spent significant time on repetitive data entry, email notifications, and status updates that could be automated.
The Challenge
Business processes relied on manual email chains, spreadsheet tracking, and human memory to move work between teams. This led to delays, missed handoffs, and inconsistent execution. There was no visibility into where work was stuck or who was responsible for the next action.
Our Solution
Synapx mapped the client's key business processes and implemented Power Automate flows to handle routing, notifications, approvals, and data synchronisation between systems. The solution connects Microsoft 365, SharePoint, and third-party applications into cohesive automated workflows.
Each flow includes error handling, retry logic, and monitoring dashboards so the team can track automation health and intervene when exceptions occur.
The Result
Manual data entry was virtually eliminated for the automated processes, freeing staff to focus on higher-value work.
Process cycle times were dramatically reduced, with work now flowing automatically between teams without waiting for manual handoffs.
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