Microsoft Power Platform
Power Automate
Automate repetitive business processes and eliminate manual work. We design and implement cloud flows, desktop flows, and robotic process automation (RPA) solutions that reduce errors, improve efficiency, and free your teams to focus on strategic work.
Automation credentials behind every engagement
Business Applications Specialist 
Automation in a Day 
Agent in a Day 
Data & AI on Azure Key Capabilities
Cloud Flow Development
Build automated, instant, and scheduled cloud flows that trigger actions across your business applications. We implement reliable automation that integrates with Microsoft 365, Dynamics 365, and hundreds of connectors.
Desktop Flows & RPA
Automate legacy system interactions and complex processes with robotic process automation. Our desktop flows handle UI-based workflows, data extraction, and repetitive tasks that span multiple applications.
Business Process Flows
Standardize and guide your teams through defined processes with visual business process flows. We design workflows that ensure consistency, improve compliance, and enhance process visibility across your organization.
Approval Workflows
Implement sophisticated approval processes with conditional routing and escalation rules. Our solutions streamline decision-making, ensure accountability, and maintain audit trails for compliance.
System Integration
Connect disparate systems and enable seamless data flow through Power Automate. We architect integration patterns that synchronize data, trigger cross-system actions, and maintain consistency.
Exception Handling
Build resilient automation with comprehensive error handling and retry logic. We design workflows that gracefully handle failures, notify stakeholders, and prevent data inconsistencies.
Typical manual-effort reduction on automated processes
Payback on most automation investments
From discovery to first automation in production
Flows governed under a Power Platform CoE
Where Power Automate drives value
Finance process automation
Automate invoice processing, PO approvals and reconciliation using Power Automate, AI Builder document extraction and Dataverse.
HR and employee workflows
Streamline onboarding, leave requests, policy attestations and case management with cloud flows and approvals in Teams.
Customer service automation
Triage, route and summarise service cases using Power Automate, Copilot Studio and Dynamics 365 Customer Service.
RPA for legacy systems
Use Power Automate desktop flows to automate UI-driven tasks on systems that have no modern API, with attended or unattended bots.
Document and PDF automation
Extract structured data from PDFs, emails and forms with AI Builder, and drive downstream actions without human re-keying.
Agentic process automation
Combine Power Automate with Copilot Studio agents so processes are initiated by conversation and can adapt mid-flight.
A proven delivery approach
- 01 Step
Discover
Identify the highest-value processes to automate, baseline effort and error rates, and agree success metrics.
- 02 Step
Design
Define flow architecture, data model, exception handling and governance across cloud, desktop and AI Builder.
- 03 Step
Build
Implement flows with solutions, source control and pipelines, plus thorough testing of happy and edge paths.
- 04 Step
Operate
Monitor run history, exceptions and value delivered, and iterate under Power Platform CoE governance.
Frequently asked questions
What is Business Process Automation (BPA)?
Business Process Automation is the use of technology to execute recurring business processes — approvals, onboarding, data entry, case management, customer service — with minimal human intervention. Synapx delivers BPA using Microsoft Power Automate, Copilot Studio agents, AI Builder, and Azure Logic Apps, often integrated with existing Microsoft 365, Dynamics 365, and line-of-business systems.
What is the difference between Power Automate cloud flows and desktop flows (RPA)?
Cloud flows run on Microsoft infrastructure and trigger on events or schedules, using connectors to modern APIs. Desktop flows run on a user machine or unattended agent and drive UI-based (RPA) automation for legacy systems that lack APIs. Synapx uses both, often together, to automate end-to-end processes.
What kind of processes do you typically automate?
Finance (invoice approvals, PO processing, reconciliation), HR (onboarding, leave, timesheet reminders), operations (case triage, order management, SLA tracking), customer service (ticket routing, chatbot deflection), and knowledge-worker tasks (document generation, data extraction from PDFs/emails using AI Builder).
How much can Business Process Automation save?
Across our engagements, typical outcomes are 40–80% reduction in manual effort on the automated process, payback within 6–12 months, and measurable error-rate and cycle-time reductions. We baseline metrics before build and measure impact after go-live.
How do you govern Power Automate at scale?
We establish a Power Platform Centre of Excellence covering environment strategy, DLP policies, solution ALM, monitoring with the CoE Starter Kit, and maker enablement — so citizen-developed automations coexist safely with IT-owned mission-critical flows.
Ready to Get Started?
Let's discuss how we can help your organisation unlock the full potential of your technology.
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