Embedding AI into Everyday Workflows
Generative AI & Copilot Solutions
We help organisations safely adopt Generative AI by integrating Azure OpenAI and Copilot capabilities into business processes. Our solutions enhance productivity, improve insights, and accelerate AI-driven KPIs without compromising security.
The future of business efficiency
What is Microsoft Copilot Studio?
Microsoft Copilot Studio (formerly Power Virtual Agents) is a cutting-edge platform that enables businesses to create and deploy intelligent chatbots with ease. These AI-powered virtual agents can engage with customers and employees across various platforms, enhancing support, streamlining communication, and freeing up valuable human resources for strategic tasks.
Delivered on Microsoft Copilot Studio and Azure OpenAI
Business Applications Specialist 
Data & AI on Azure 
Agent in a Day 
Chat with Data in a Day Key capabilities
Azure OpenAI Solution Design and Deployment
Design and deploy enterprise-grade solutions powered by Azure OpenAI, tailored to your specific business processes and integrated securely into your existing technology landscape.
Secure, Private GenAI Architectures and Knowledge Assistants
Build private, secure Generative AI architectures and intelligent knowledge assistants that keep your data protected while delivering powerful AI-driven insights and automation.
Custom Copilots Aligned to Business Logic
Develop custom copilot experiences that understand your organisation's unique business logic, processes, and terminology, delivering contextually relevant AI assistance.
Business Automation & Content Generation Using AI
Automate routine business tasks and content generation with AI-powered workflows that reduce manual effort, improve consistency, and free teams for higher-value work.
Faster Time-to-Production and AI-Driven Insights
Accelerate your path from AI concept to production deployment with proven architectures and delivery frameworks that surface actionable insights faster.
Proven enterprise delivery
Connectors available to Copilot Studio
Round-the-clock support capability
Years of combined experience
Average time to first live agent
From idea to a working Copilot Studio agent
Average deflection on routine employee or customer queries
Grounded in your data with auditable citations
Faster user productivity on targeted workflows
What can Copilot Studio chatbots do?
First Line Customer Support
Deploy AI copilots to handle customer enquiries, provide support, and streamline service delivery. These copilots can automate ticket creation and autolog unresolved queries for further review.
Employee Onboarding and HR Support
Use AI copilots to guide new employees through the onboarding process, answer HR-related questions, and provide instant support, reducing the strain on human resources.
IT Support and Helpdesk
Enhance IT helpdesk services with AI copilots capable of troubleshooting common technical issues and escalating complex problems, freeing up IT staff for more critical work.
Data Retrieval and Reporting
Configure AI copilots to retrieve and present data efficiently, facilitating faster decision-making and reporting — particularly useful for sales teams needing quick access to internal data sources.
FAQ and Knowledge Base Access
Offer instant access to FAQs and knowledge bases through virtual agents. These bots answer common queries, provide information from your knowledge base, and improve customer service efficiency.
Policy Compliance Guidance
Ensure compliance with company policies by using AI copilots to guide employees through complex regulatory requirements and procedures, particularly useful in regulated industries such as insurance and finance.
A proven delivery approach
- 01 Step
Discovery
We start with a comprehensive discovery phase, working with you to understand your business, your target personas, and identify which departments will benefit most from AI copilots.
- 02 Step
Mapping
We build out the knowledgebase and structure, mapping out the necessary information, data sources, and processes that the copilot will need to access to provide accurate and relevant responses.
- 03 Step
Development and Build
Our team designs and develops your AI copilot tailored to your specific requirements, ensuring it is equipped to handle the tasks identified in the discovery and mapping phases.
- 04 Step
Integration
Finally, we integrate the copilot with your existing systems and platforms, ensuring smooth and efficient operation within your business environment.
Frequently asked questions
When should we use Copilot Studio vs. building on Azure AI Foundry?
Copilot Studio is our default when you need a conversational agent over documents, data and business actions, especially in Teams or the web. Azure AI Foundry is the right choice when you need a bespoke application, deep UX control, complex orchestration or specialist model deployment. We deliver both and often combine them.
How long does it take to deliver a production agent?
A focused Copilot Studio agent typically takes 4–8 weeks from kick-off to production, including governance and change management. More complex agentic automations that take action in several systems usually run 8–16 weeks.
How do you keep agents from hallucinating?
We ground agents in your content using retrieval over curated SharePoint, Fabric or bespoke vector stores, constrain answers with prompt engineering and tool use, log every interaction, and add human-in-the-loop patterns for sensitive actions.
Is this safe for regulated data?
Yes, when designed well. We use private networking, Purview sensitivity labels, Entra identity, data residency configuration and prompt / response logging. We have delivered agents in financial services, healthcare and public sector.
Do agents integrate with our existing systems?
Yes. Copilot Studio connects natively to Microsoft 365, Dataverse and Power Platform, and we use custom connectors or the Azure AI Foundry SDK to integrate with CRM, ERP, ticketing, line-of-business APIs and legacy systems where needed.
How do you measure success?
We baseline the target workflow before build (volumes, handling time, deflection, CSAT) and measure impact after go-live. Typical outcomes include 40–70% deflection on routine queries, 20–50% handling-time reduction and measurable user satisfaction gains.
Ready to get started?
Let's discuss how we can help your organisation unlock the full potential of your technology.
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